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solutions 4 inclusion

Frequently Asked Questions

What are national indicators?

On 11 October 2007 the Secretary of State for Communities and Local Government announced a new set of 198 national indicators for English local authorities and local authority partnerships. The set underpins the new performance framework for local government and meets the Government's commitment, as set out in the local Government White Paper, Strong and Prosperous Communities, to introduce a clear set of national outcomes and a single set of national indicators by which to measure them. Local Strategic Partnerships negotiate with Central Government 'up to 35' targets from the new national indicator set. These then form the basis for Local Area Agreements. For further details see www.communities.gov.uk/publications/localgovernment/nationalindicatorsupdate

Why has the site been developed?

solutions4inclusion is a joint project between CLG, DeMontfort University, the Digital Inclusion Team and esd-toolkit. It is part of CLG's programme to provide support and build local capacity through the use of digital inclusion.

The intention is to provide inspiring examples of the ways technology can be used to improve the lives of disadvantaged people and to achieve targets against the National Indicators. The site enables users to search for projects that will support social inclusion and help Local Strategic Partnerships to meet their local targets.

What is digital inclusion?

Digital inclusion is defined as "The use of technology, either directly or indirectly, to improve the lives and life chances of people and the places in which they live."

To find out more about digital inclusion you can watch the short film 'Think about it' at http://www.digiteam.org.uk.

Who will find this site useful?

solutions4inclusion delivers a range of benefits for multiple audiences and functions within local service delivery, including:

  • Chief Executives, Councillors and LSPs: practical solutions to meeting your Local Area Agreement targets and improving performance against the National Indicators and CAA (comprehensive area assessment).
  • Performance Management: a repository of intelligence on delivering successful social inclusion services, which demonstrates the clear links between performance management, services and delivery for citizens.
  • Service Directors: a set of inspirational case studies that will assist in planning activities and support target achievement by illustrating ways to:
    • deliver services to hard to reach citizens who are disadvantaged, and support marginalised or socially excluded communities
    • promote equality of access to services
    • improve value for money by using innovative techniques and new technology to extend services within a fixed budget
    • deliver efficient and effective outcomes mapped directly to the National Indicators
  • Frontline Workers: case studies showing new ways of reaching vulnerable and disadvantaged people, improving their lives and life chances and making it easier to provide quality services through the use of technology.
  • Service partners - including the private and third sector: a capacity building resource that will help partners understand the needs of Local Authorities and provide innovative ideas to assist Local Strategic Partnerships meet their LAAs.
Where can I get more information?

If you would like further information or have ideas for the development of the site please contact us at solutions4inclusion@esd.org.uk

Where has the information for these cases come from?

solutions4inclusion currently provides examples of more than 400 projects that use technology to enhance social inclusion. Projects are derived from multiple sources including the Digital Inclusion Team, ePractice, esd-toolkit, Digital Challenge, Tech4i2, eGovernment and other awards.

I have a case that should be included on solutions4inclusion, how can I get it uploaded?

If you have a project that could be entered please check that it adheres to the project inclusion criteria, use the change request form and send details to solutions4inclusion@esd.org.uk.

A case I have been involved with is included on the site and I would like to update details. How can I do this?

If you are involved with a project about which you could provide updated details please use the change request form and send details to solutions4inclusion@esd.org.uk.

Does the site provide accessibility to all (Is it WCAG compliant)?

solutions4inclusion is committed to providing a site that is accessible to the widest possible audience - regardless of ability or browsing technology and including those who have visual, hearing, motor and cognitive impairments. This website endeavours to conform to the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0. The site was developed using code compliant with W3C standards for HTML and Cascading Style Sheets. The site's 100 per cent compliance can be checked by clicking on the W3C logos at the foot of the home page. If you have any comments about accessibility please e-mail: solutions4inclusion@esd.org.uk